Exchange/Refund
Requests for exchanges and refunds are only accepted if they are made within 3 days of receiving the product via our “FAQ” notice board. We will be responsible for refunds due to misdelivered and/or defective products and will place highest importance to process these requests as soon as possible.
1. Requirements for exchange/refunds
Please take into consideration that Beautynetkorea accepts
• Eligible for a Refund in the case that:
- Cancellation requests made within 24 hours of payment
- If your order remains [Preparing Products] status for 10 days or longer from the date of payment without any
prior notification from our customer service, you can cancel your order via our “FAQ” notice board.
- Product is misdelivered
* Refunds for the cases stated above are only accepted on the condition that labels and tags are intact and
the products have not been use.
* You must return the free gift in its original condition along with your returning item in order to receive the refund.
• Ineligible for a Refund in the case that:
- Customer requests a refund due to change of mind (size, color, etc.)
- Customer requests to cancel the whole order which contains out of stock products
- Customer requests a refund for damaged or deformed products due to the customer’s responsibility
- Customer requests a refund for products that have no tags or labels