Initially when I received this product, the lid had come loose. I was disappointed and let BeautynetKorea know right away. They were so nice to offer to replace the item or give me a refund. They were very responsive and was so kind! This is the reason why I love BeautynetKorea so much and have decided to do business with them continuously. They not only have great products, but have amazing customer service! Thank you!

This product definitely has an interesting texture. It has a firm jelly like texture which melts in your hand once you start rubbing it in. Interesting, but I love it! very moisturizing and my face feels like a baby's bottom in the morning!